For this reason, strict and definitive actions are taken against any expert who: Abuses their assigned task, Engages in a conflict of interest with either party, Violates confidentiality rules, or Acts in clear breach of the neutrality principle. In cases where such misconduct is detected or strongly suspected: The expert is immediately removed from the assigned task, Their affiliation with the platform is permanently terminated, They are permanently barred from taking on any future roles, If deemed necessary, the parties involved are notified, and legal processes may be supported. Violations also include—but are not limited to—communicating outside the platform, directing parties off-platform, showing bias in reports, or including statements that unfairly disadvantage one party. Tenderely applies a zero-tolerance policy to protect the environment of ethical and independent decision-making. Expert credibility is the cornerstone of every resolution process on the platform.

At Tenderely, experts are responsible solely for providing technical evaluations and impartial opinions within the platform's internal dispute resolution processes. Even if a dispute later escalates to legal proceedings, experts are not considered legal parties or held liable in any legal capacity. The scope of an expert’s responsibility is clearly defined as follows: Experts prepare technical resolution reports strictly within the boundaries set by the platform, based solely on the information and documents submitted by the parties. These reports are considered independent technical opinions and do not carry binding legal weight in court. If either party initiates legal action, the expert cannot be listed as a party to the case, nor can they be called as a witness or legal expert. Since experts' personal information remains confidential, the parties cannot contact them directly. Tenderely ensures that experts act only within the ethical and procedural framework of the platform. Each expert is accountable only for their contribution to the internal resolution process — not for any legal proceedings that may follow.

Reports prepared by Tenderely experts are impartial, technically focused evaluations intended primarily for the platform's internal dispute resolution processes. However, at the discretion of the parties involved, these reports may be submitted to legal authorities as supporting evidence. In such cases: The report can be presented to a court or relevant official body by either party as an expert opinion or technical assessment. How the report is evaluated within legal proceedings depends on the country’s legal system, the content of the report, and the discretion of the judge. The expert is not considered a court-appointed expert (i.e., legal expert witness) and holds no official legal responsibility in the matter. As the report contains only technical evaluations, it carries no legal binding power but may be taken into consideration as a supporting document. Tenderely experts serve on a voluntary and impartial basis solely within the scope of the platform. The reports they prepare represent independent, professional opinions and may be used in legal processes as documentation — without placing the expert in a legal role.

At Tenderely, all expert resolution reports must be based on technical evidence and adhere strictly to the principle of impartiality. However, if one of the parties objects to the submitted report, the objection is addressed through a clearly defined and auditable process. The objection process operates as follows: The party submits a written objection along with specific justifications. The platform management evaluates whether the objection has a valid technical basis. If deemed necessary, the expert who prepared the report may be asked to provide further clarification. If uncertainty remains, a second independent expert—authorized in the same field—is assigned by the system to re-evaluate the case. During this process, both the content of the original report and the expert's conduct are carefully reviewed. Important Note: If the re-evaluation reveals any deliberate bias, conflict of interest, favoritism, or clear breach of impartiality in the original expert’s report: The expert’s involvement in the task is immediately terminated. Their expert status on the platform is permanently revoked. The expert is barred from taking on any future assignments. If necessary, the parties are informed and the matter is formally documented for legal purposes. Tenderely implements a transparent, multi-layered, and accountable objection system designed to protect the rights of both parties and experts. However, the core expectation from every expert remains unchanged: to act ethically, impartially, and professionally under all circumstances.

Yes. When you join the Tenderely platform as an expert, the agreement you approve serves as a legally binding digital contract between you and the platform. This contract clearly defines both your rights and responsibilities within a legal framework. The agreement covers: The scope of your expert status, Your obligations regarding impartiality, confidentiality, and ethics, The procedures for task acceptance, reporting, communication, and withdrawal, The rights and responsibilities of the platform, as well as the sanctions to be applied in case of violations. The agreement you approve electronically is legally valid and binding. It complies with internationally recognized standards for digital contracts and consent mechanisms (e.g., under frameworks such as eIDAS, ESIGN, and UETA).

No. On the Tenderely platform, the main expert agreement approved during registration serves as the general and binding framework for all assignments. Therefore, it is not necessary to sign a separate contract for each task. However, prior to each assignment: Task-specific technical guidelines, Confidentiality and impartiality declarations, Reporting deadlines and scope of work are provided to the expert via the system, and the expert is required to read and approve these terms. This approval constitutes “electronic task acceptance”, which is securely recorded in the system. In this way, both the expert’s rights and responsibilities during the assignment are clearly defined. Tenderely aims to manage the expert engagement process in a way that is both efficient and legally sound. The combination of a master agreement and task-based electronic confirmations ensures this balance effectively.

Tenderely facilitates the resolution of disputes on the platform by relying on expert opinions to provide a technical and impartial assessment. However, the decisions made based on expert reports are not judicial rulings but internal evaluations within the platform's dispute resolution framework. Within this scope, Tenderely’s legal position is as follows: Tenderely is not a judicial authority. The decisions made based on expert reports are not legally binding court judgments but are fair resolution proposals issued within the platform. When a resolution is reached between the parties based on the expert’s report, such a resolution is considered an internal operational outcome. Parties may submit the report to external authorities as supporting documentation, but Tenderely bears no legal liability in such cases. The platform may coordinate service delivery, payments, or refunds between the parties based on the expert’s assessment. However, such actions are carried out in accordance with the terms and conditions accepted by users during registration. Tenderely acts solely as a facilitator and intermediary. It is not a party to the dispute and holds no legal responsibility or liability in any proceedings that may arise from the decisions made.

Platinum members enjoy the following advantages: Dual Profile Access: Each Platinum member is granted two profiles: One profile is assigned exclusively for expert tasks within the expert pool, while the second is publicly visible, just like regular users on the platform. On public profiles, experts are not labeled as "Tenderely Experts." Instead, they proudly display a “Platinum Member” badge. Top Search Visibility: In search results across the platform, Platinum members are listed at the top, increasing their visibility and opportunities for collaboration. Maximum Discounts Across All Services: Platinum members receive the highest discount rates on various platform services such as rentals, accommodation, reservations, and consultancy. Access to Advanced AI Assistant Features: In addition to the AI tools available to general users, Platinum members unlock enhanced recommendations, faster booking tools, and exclusive AI-powered conveniences. Platinum membership not only empowers our experts in technical evaluations but also offers a premium experience across all areas of the Tenderely ecosystem.

Platinum membership is granted free of charge and for an unlimited duration to individuals accepted into Tenderely’s expert pool. As long as the expert adheres to platform rules and ethical standards, the privileges of Platinum membership remain active without any time limitation. This membership: Is not tied to a minimum number of completed tasks, Does not require annual renewal, Involves no fees or subscription charges. However, Platinum status may be revoked in cases such as: Voluntary withdrawal from expert status, Prolonged inactivity, Violation of platform rules, Any behavior that compromises impartiality or ethical standards. Users who are not part of the expert pool may still access the benefits of Platinum membership by subscribing to this exclusive tier for a fee.

Yes, under certain circumstances, your Platinum membership status may be revoked. At Tenderely, Platinum membership is offered as a privilege to experts; however, maintaining this status depends on adherence to the platform’s ethical standards, impartiality principles, and active participation. Platinum membership may be permanently revoked in the following cases: Breach of ethical guidelines or confidentiality obligations, Biased assessments, conflicts of interest, or misuse of authority, Direct communication with parties outside the platform, Repeatedly declining or abandoning tasks without valid justification, Termination of expert status or voluntary withdrawal, Extended inactivity (e.g., lack of logins or failure to update profile for a prolonged period). Tenderely is committed to preserving a trustworthy and high-standard expert ecosystem. Therefore, the continuity of Platinum membership is directly tied to professional conduct and engagement. In such cases: Your membership will be fully terminated, You will lose the right to receive future assignments or benefit from membership privileges on the platform. Tenderely continues to offer Platinum status only to experts who consistently meet high professional standards. However, if you wish, you may still access Platinum membership benefits as a regular user by subscribing through a paid plan.