At Tenderely, all communication between experts and parties is conducted exclusively through the platform’s integrated messaging system. Thanks to this secure infrastructure: Experts can request additional information, documents, or clarifications from the parties. Parties can also directly provide explanations or materials to the expert. All messages are logged and traceable within the system for transparency and accountability. External communication channels (such as email, phone, or social media) are strictly prohibited. Experts’ personal contact information is never shared with the parties, and likewise, experts cannot access the direct contact details of the parties involved. This structure is specifically designed to protect impartiality and confidentiality, while ensuring that the entire process remains documented, secure, and professionally managed.

No, you are not required to communicate directly with the parties. At Tenderely, all communication between experts and the involved parties takes place through the platform’s integrated and monitored secure messaging system. The AI-supported system pre-collects and organizes complaint and defense documents, allowing you to complete your technical assessment in many cases without needing any additional communication. However, if you require further documentation, clarification, or confirmation during your evaluation, you may contact the parties exclusively through written messages within the platform. Personal contact details are never shared, External channels such as phone, email, or social media are strictly prohibited, All communication is conducted within a controlled environment that ensures impartiality and confidentiality. In summary, direct communication is not mandatory; it is only an optional and system-restricted interaction method, to be used when necessary.

Generally, no. Tenderely’s dispute resolution processes are designed to be conducted remotely and in a fully digital environment. Experts are not typically expected to visit the project site in person. However, in rare and exceptional cases, an on-site inspection may be necessary to ensure a sound and accurate evaluation. For example: Verifying the physical properties of materials or construction methods used, Assessing the visual or structural condition of a technical implementation that cannot be judged through documents alone, Addressing specific issues that require direct expert observation beyond what can be submitted digitally. Such site visits are only considered if the expert deems them necessary and explicitly approves the need for one. The core principle is to handle all evaluations digitally—but the platform remains flexible for exceptional on-site assessments based on the expert’s judgment.

Yes. As an expert, the final evaluation report you prepare will be openly shared with the parties involved in the dispute, in order to ensure a transparent and trustworthy resolution process. However, the report is only: Accessible to the involved parties and platform administrators. It must clearly present the technical findings, reasoning, and conclusions so that both parties can understand and acknowledge the outcome of the evaluation. Importantly, no personal information about the expert is included in the report. Your contact details and any identifying information outside the platform remain strictly confidential. Tenderely shares expert reports with a strong commitment to both confidentiality and accountability.

Yes. Every report prepared by experts on Tenderely is reviewed by the system to ensure it meets the platform’s standards for quality, neutrality, and professionalism. This review process evaluates key aspects such as: Structural and content consistency Impartial language and tone Sufficiency of justification and reasoning The initial review is conducted by the platform system to verify technical alignment. When necessary, senior review experts from the platform’s management team may perform a manual assessment. This process is not intended to evaluate the expert’s personal performance, but rather to ensure that the resolution presented to the parties is professional, understandable, and credible. If an issue requiring improvement is identified in the report, the expert may be contacted for clarification or revision. Tenderely fully respects the independent judgment of its experts, while maintaining a strong commitment to documented, neutral, and high-quality resolution processes.

Yes. Before joining the expert pool on Tenderely, you are required to sign a Non-Disclosure Agreement (NDA) provided by the platform. This agreement serves as a legal safeguard to ensure that all documents, information, communications, and content related to dispute resolution processes are handled with strict confidentiality. The NDA includes the following key obligations: No disclosure of any party-related information to third parties, No use of reports, documents, or party statements outside the platform, Continued confidentiality even after the case is closed. Signing this confidentiality commitment is mandatory for participating as an expert and delivering secure, trusted services to platform users. At Tenderely, all dispute resolution processes are conducted in line with high ethical standards and strong data protection principles — and the NDA is a core element of this commitment.

At Tenderely, the safety, impartiality, and decision-making autonomy of our experts is a top priority. If any party attempts to pressure, influence, offer personal gain, threaten, or engage in any form of unethical behavior — whether directly or indirectly — you must report it to the platform management immediately. This includes situations that occur: Through the platform's internal messaging system, or During on-site evaluations or project interactions. Any action that may compromise your neutrality must be documented and flagged without delay. Once reported, the platform's management team will launch a formal investigation. Based on the severity of the violation, the following actions may be taken against the offending party: An official warning, Temporary or permanent access restrictions, Or full suspension from all platform activities. Tenderely strictly prohibits experts from working under pressure or influence. Reporting such incidents is essential not only for your protection, but also for maintaining the integrity and credibility of the entire dispute resolution system.

At Tenderely, all communication between experts and parties must take place exclusively through the platform’s monitored and recorded messaging system. If a party attempts to contact you outside the platform — such as via phone, email, social media, or any other direct channel — you are required to immediately report the incident to the platform management. Such external contact: Violates the principles of impartiality and confidentiality, Undermines the integrity of the evaluation process and the security of the platform. We emphasize in clear terms: Any off-platform communication with a party is strictly prohibited. If such interaction is detected: The expert’s assignment will be immediately terminated, The expert’s account will be permanently removed from the platform, And no future assignments will be offered under any circumstances. Tenderely considers impartiality and trust to be non-negotiable responsibilities. Off-platform contact is a serious disciplinary violation and will be treated with zero tolerance.

This AI-powered assistant is equipped with all the essential knowledge experts may require before or during a case assignment. Experts can: Ask any questions regarding the process and receive instant answers, Access up-to-date information on platform rules, reporting standards, communication protocols, and technical procedures in real time. Additionally, once an assignment is made, the expert’s CRM dashboard includes: Clear guidelines on communication with parties, A step-by-step overview of the dispute resolution workflow, Detailed content and formatting standards for report writing, Ethical conduct and confidentiality principles. Tenderely ensures that every expert can make independent, secure, and well-informed decisions, with reliable access to critical knowledge at all times.

At Tenderely, expert-prepared resolution reports are submitted in accordance with a standardized format developed by the platform. This format ensures that all reports are consistent, clear, and auditable, regardless of the project or expert. The standard report structure typically includes the following sections: 1. Report Title & Identification Details – Project code, assignment date, and expert ID (Note: No personal information is shared) 2. Executive Summary – A brief description of the dispute and a concise summary of the final outcome 3. Summary of Party Statements – Objective summaries of both the complaint and the defense (automatically pre-classified by the system) 4. Technical & Contractual Review – Analysis of submitted documents, contract clauses, implementation details, and any relevant site-related observations 5. Evaluation & Reasoned Conclusion – The expert’s conclusions, supporting evidence, and the rationale behind the final judgment 6. Final Remarks & Recommendations – Expert recommendations (if applicable) and a summary of the situation from both parties’ perspectives 7. Appendices & Supporting Documents – Referenced contracts, visuals, technical drawings, and any other supplementary materials Experts are encouraged to express their professional judgment freely, as long as they adhere to the structure. The AI assistant and an in-platform report preparation guide are available at all times to provide real-time support throughout the drafting process. Tenderely places great importance on ensuring that all reports are transparent, impartial, and verifiable. The standardized format is a key part of this commitment and is fully integrated into the platform’s quality control protocols.