Whether you’re an academic, an industry veteran, or a project-based specialist with strong references, we’re happy to review your application — regardless of whether you work independently or within an organization. What matters most is your ability to reliably document your expertise and align with the values of our platform. If you’re looking to contribute your skills in a fair, transparent, and trustworthy environment, we look forward to receiving your application.

Yes, uploading your credentials and certifications is mandatory. Our platform is committed to resolving disputes fairly and transparently — which is why we work exclusively with professionals who can verify their qualifications. As we aim to provide one of the most trusted services of our time, this documentation process is a key part of maintaining high standards of quality and integrity at every stage. By requiring verified credentials, we not only safeguard the reputation of our experts, but also foster a strong sense of trust between all parties involved.

To be considered for evaluation, submitting a valid ID and proof of graduation is mandatory. In addition, documents such as professional certifications, chamber registrations, licenses, and any relevant international accreditations will further strengthen your profile and help you stand out during the assessment process. All documents are verified through Veriff, a trusted identity and document verification system. Veriff is fully compliant with global data protection and regulatory standards including ISO 27001, SOC 2 Type II, GDPR, CCPA, and KYC/AML. This ensures that only truly qualified and verified professionals are accepted, in full alignment with both national and international compliance requirements. Our goal is to build a trusted network of verified experts and to deliver the highest levels of confidence and quality across our platform.

Once your application and documents have been reviewed, the expert approval process is typically completed within 48 hours. During this period, your identity and credentials are securely verified through Veriff. Following verification, you’ll be asked to complete a short 10-question assessment, tailored to your area of expertise. If needed, we may also schedule a brief 30-minute online interview to gain a deeper understanding of your qualifications. All of these steps are part of a transparent process designed to ensure that every application is reviewed carefully and fairly, in line with our commitment to impartiality and high professional standards.

Yes, your personal data is protected according to the highest international security standards. All your information is encrypted and handled in full compliance with global data protection laws such as GDPR and local regulations. Under no circumstances will your data be shared with third parties without your explicit consent. Our goal is not only to provide a secure platform, but also to safeguard your digital reputation at all times.

If your application is not approved, all documents you submitted will be permanently deleted from our system and will never be shared with any third party. Only approved experts' documents are securely stored to ensure the accuracy and credibility of expert profiles on the platform. Tenderely operates in compliance with the General Data Protection Regulation (GDPR), and other applicable data privacy laws depending on your country of residence. We also follow internationally recognized standards such as ISO/IEC 27001 and ISO/IEC 27701 for information security and privacy management. The privacy and protection of your personal data is our top priority globally.

Dear Mr. Tabish, We are planning to implement a secure and segregated structure that allows experts in the Tenderely Expert Network to also use the platform as regular users — whether to provide or receive services. As part of this plan, we are considering a solution where experts can register with two different email addresses but use the same phone number for both accounts. The first email address will be used exclusively for applying to the Tenderely Expert Network and for handling arbitration tasks. These accounts will not be visible to public users and will only be activated within internal workflows. The second email address will be used to register as a regular user, allowing the expert to offer or receive services on the platform like any other user. This profile will not display any "Tenderely Expert" label, and there will be no public link to their expert status. This setup ensures that parties involved in disputes cannot identify or contact the expert through the platform, thereby maintaining the expert's neutrality and personal safety We would appreciate hearing your thoughts on this approach. Do you foresee any technical risks or have any suggestions for improvement

At this stage, the AI assistant is activated to initiate the process. It communicates with both parties to gather detailed information regarding the complaint and the response. Once all relevant data is collected, the system scans the expert pool to identify the most suitable resolution expert based on the following criteria: Required area of technical expertise Project location (country and city) Preferred communication language of the parties A task notification is then sent to the selected expert via the “Tenderely Expert” mobile application, which is used exclusively by verified experts. If the expert accepts the task, they are officially assigned to the case and the technical evaluation process begins. If the expert is unavailable or declines the assignment, the AI system automatically continues the search and offers the task to the next most suitable expert. This ensures that each dispute is matched with the right professional efficiently and transparently.

At Tenderely, a carefully designed assignment system is in place to ensure that expert workloads are managed efficiently and fairly. The system prioritizes experts who are not currently assigned to an active dispute resolution process, allowing each expert to dedicate the necessary time and attention to a single case. However, if all available experts are already engaged when a new dispute arises, the case is moved to the project task pool. In this scenario, the project is made visible to eligible experts, and the first expert to express interest and accept the task is assigned to the case. While an expert may occasionally take on more than one case at a time, the system is designed to ensure that, whenever possible, each expert is actively involved in only one dispute at a time. This structure helps maintain both expert performance quality and the integrity of the resolution process for all parties involved.

No, declining a task does not result in any loss of rights or penalties. Experts have full discretion to evaluate each assignment based on their availability, schedule, and area of interest. However, Tenderely’s AI-powered task assignment system is designed to ensure a balanced distribution of workload and the timely resolution of open disputes. To achieve this, the system uses a prioritization algorithm that tends to offer new assignments to experts who have previously accepted tasks or contributed consistently to the platform. As a result, experts who frequently decline task notifications may be passively deprioritized in future assignment rounds. This is not a punishment — it is simply part of the platform’s time-sensitive, solution-oriented logic. At Tenderely, we fully support expert participation on a voluntary basis, while also maintaining the efficiency and responsiveness necessary to manage cases awaiting resolution.