Yes. Tenderely provides each expert with a structured report template to help ensure all evaluations are clear, consistent, and meet the platform’s quality standards. This template is designed to simplify the reporting process while giving you the flexibility to reflect your professional judgment. ✅ Mandatory Sections Report Title and Assignment Code Executive Summary Summary of Party Statements Technical and Contractual Review Reasoned Conclusions and Evaluation Final Remarks and Recommendations Attachments (if applicable) ✅ What to Include in Each Section Clear guidance on: What to write, How to structure your findings, How to present evidence objectively. For example: In the technical section, only evidence-based analysis should be provided. Party statements must be presented without bias or interpretation. Conclusions should be supported by concrete references. ✅ Neutrality & Tone of Language Avoid subjective phrases like “One party is right because…” Instead, use clear, professional phrasing such as: “Based on the submitted documentation, the following was observed…” Keep the tone neutral, objective, and respectful at all times. ✅ How to Access the Template Once a task is assigned to you, the official report template becomes available in your CRM dashboard. You may also receive real-time guidance from our AI assistant on how to fill in each section, step-by-step.

At Tenderely, we provide a comprehensive knowledge base to ensure that experts can easily access the information and support they need at every stage of the process. You can access training and guidance materials through the following resources: 1. AI-Powered Assistant All experts on the platform have access to our advanced AI assistant, which offers instant guidance and learning support. At any time, you can chat with the assistant to learn about: Step-by-step task procedures Reporting standards and expectations Ethical guidelines Answers to frequently asked questions 2. In-Task CRM Resources When a task is assigned, your expert CRM panel will display all project-specific instructions, sample documents, and relevant guides — automatically and clearly organized. 3. Knowledge Base / Help Center Our Knowledge Center contains up-to-date materials covering topics such as: Report templates and examples Communication guidelines Common case scenarios You can access these materials anytime, whether you're preparing for a task or need clarification during the process. Unlike traditional training systems, Tenderely’s learning infrastructure is designed to give you on-demand access to the right information at the right time — so you can work confidently without delay.

At Tenderely, we are committed to providing fast and solution-oriented support at every stage of your journey. Our experienced support team is here to assist you whenever needed. You can reach the support team through the following methods: 1. In-Platform Support Request Form From your expert panel, simply click on the “Create Support Request” section to: Select a topic, Submit a detailed explanation of your issue, Attach any relevant files, and Track the status of your request. 2. AI Assistant Guidance Start by speaking with our AI-powered assistant for quick guidance and step-by-step help. If your issue cannot be resolved through the assistant, you’ll be automatically redirected to the appropriate human support channel. Tenderely offers a multi-channel support system to address all technical, administrative, or content-related questions you may encounter. You’re free to choose the support method that suits you best — we’re here to help!

At Tenderely, we expect experts to undertake assignments based on voluntary participation and a sense of professional responsibility. However, if a justified reason arises after accepting a task — such as a personal constraint, an unavoidable obligation, or a potential conflict of interest that could impact your impartiality — you may request to withdraw by notifying the platform management. In such cases: If you withdraw before beginning the report preparation, the system will automatically reassign the task to another suitable expert. However, frequent or unjustified withdrawals may affect your priority for future assignments. Tenderely carefully reviews such situations to ensure both expert integrity and process continuity. The key is to communicate your withdrawal decision in a timely and well-reasoned manner.

Yes, on the Tenderely platform, you have the right to pause task participation at any time. If you're experiencing a busy period, need time for personal planning, health reasons, or have other professional priorities, you can temporarily stop receiving new assignments by switching off the “Availability for Tasks” option in your expert panel. In this case: If you do not have any active assignments, the system will place your profile in a temporarily inactive state. While inactive, you won’t receive new task notifications, but your profile will remain in the expert pool. You can reactivate your availability at any time via the same panel. Tenderely values sustainable and balanced expert participation. This flexible option is designed to help you maintain control over your work schedule while continuing your contribution on your own terms.

No, declining assignments does not result in any direct penalties. Tenderely supports experts in accepting tasks voluntarily and in accordance with their own availability. However, the system analyzes your task acceptance behavior to determine your priority in future assignments. In this context: Experts who frequently decline or never accept assignments may be assigned a lower priority by the AI-powered task matching system. This approach ensures efficient platform operation and timely resolution of pending disputes. If you are temporarily unavailable or have valid reasons not to take on assignments, you can avoid being deprioritized by setting your profile to inactive mode. Tenderely encourages mindful task selection, not arbitrary rejection. Therefore, declining tasks does not lead to a penalty, but may naturally reduce your assignment priority over time.

Yes. Tenderely fully understands that experts may face health issues, personal matters, family obligations, or unexpected emergencies. In such situations, you have the right to withdraw from a previously accepted task by providing a reason. To request withdrawal, you can submit a “Task Withdrawal Request” through your expert panel and notify the platform management of your situation. Key points to note: Withdrawing from a task under such conditions will not negatively affect your performance evaluation. The platform will reassign the task to another qualified expert to ensure the process continues smoothly. For longer-term circumstances, you may also set your profile to inactive status temporarily. Tenderely is committed to providing an expert environment that is flexible, supportive, and built on mutual trust. What matters most is that any changes in your availability are communicated clearly and in a timely manner.

Your expert status on Tenderely is entirely voluntary, and you have the right to leave the expert pool at any time. To end your expert status: You can use the “Leave Expert Status” option in your expert panel to submit your request, Or simply send a short written notice to the platform support team. Once your request is received: If you have any active tasks, the process will either be reassigned or completed first, Then your expert profile will be securely removed from the system. Tenderely respects your personal time and career planning. Deciding to leave the expert pool is entirely at your discretion and will not result in any negative evaluation.

Yes. After leaving the Tenderely expert pool, you are welcome to reapply at any time. Your application will go through the standard review process again. During this process: Your previous contributions and task history will be taken into account, A new evaluation will be conducted based on your current expertise, updated documents, and eligibility. As long as your departure was voluntary or due to a temporary reason—and not related to a permanent violation—there is no restriction on reapplying. Tenderely warmly welcomes the return of qualified and experienced professionals. To reapply, simply visit the expert registration page and submit your updated information.

If you wish to withdraw from your expert status on Tenderely while you still have an active (incomplete) task assigned to you, the system must first ensure the secure transfer of that task. In this regard: Once your withdrawal request is received, the status of any ongoing task is reviewed, If the evaluation/reporting process has not yet begun, the task will be reassigned to another suitable expert by the system, If the evaluation has already started but not been completed, you may be asked to finalize the task, or the transfer process will be managed based on your specific situation. Tenderely aims to prevent disruptions in the process while protecting both experts and the parties involved. Therefore, the withdrawal process cannot be completed until the status of your active tasks is clearly resolved. Our support team will guide you through each step and manage the transition to ensure a smooth and responsible departure from the platform.