At Tenderely, the duration and workload of assigned tasks vary significantly depending on the nature and complexity of the dispute. Since each case differs in terms of project type, technical requirements, level of documentation, and the depth of analysis needed, it is not possible to define a fixed timeframe for resolution. In some cases, the issue is clear and well-documented, requiring only a preliminary technical review. Such cases may be resolved within 1 to 2 days. However, for more complex projects, the expert may need to conduct a detailed review of documents, perform technical evaluations, communicate with the parties, and prepare a final resolution report. In such situations, a timeframe of 15 to 30 days may be necessary. The system shares key project details and an estimated timeframe with the expert in each task notification. Based on this information, the expert can decide whether to accept the assignment — entirely at their own discretion. At Tenderely, we do not expect our experts to follow a one-size-fits-all approach. Instead, we encourage them to provide a flexible and professional evaluation process tailored to the specific needs of each project.

Experts are granted access to comprehensive and systematically organized information about the project they are assigned to evaluate. When a dispute resolution process is initiated, the AI-powered assistant gathers the complainant’s statements and the respondent’s defense in a structured digital format. These inputs are then categorized and organized by the AI and made available to the assigned expert through their CRM dashboard. Once an expert accepts the task, they can: Review all complaints and responses in detail, Access all documents uploaded by the parties, such as contracts, specifications, project visuals, and other relevant materials, View the complete written communication that has occurred between the parties via the platform. All of this data is provided to ensure the expert can conduct a neutral and technically sound assessment. If the expert finds that the available information is insufficient, they may request additional details via the CRM's built-in messaging system. This messaging tool is specifically designed to prevent direct personal contact between experts and parties: Only the expert’s name is visible; no personal details such as email, phone number, or profile information are ever shared. Likewise, experts cannot see any identifying information about the parties, such as company names, individual names, or contact information. This structure ensures the highest level of privacy and safety for both experts and platform users. For the full set of ethical guidelines and confidentiality terms experts are expected to follow during the evaluation process, please [click here – link to be provided later].

No, your personal information is never shared with the parties involved. At Tenderely, protecting the privacy and security of our experts is a top priority. Throughout the dispute resolution process, experts are identified only by name, and all communication with the parties is conducted via a secure, AI-supported messaging system. During this process: Your email address, phone number, platform profile, or any other personally identifiable information is never disclosed to the parties. Likewise, experts do not have access to any company names, individual identities, or contact information of the parties involved. All interactions between experts and parties are limited to project-related data, documents, and technical content, and are conducted within a monitored system framework. This ensures a neutral and secure working environment at every stage.

No, you are not limited to disputes within your own country. Tenderely operates on a global scale and offers experts the opportunity to participate in international cases based on their language proficiency, area of expertise, and technical compatibility. When a new dispute arises, our AI-driven assignment system considers: Your specific area of technical expertise, The country and city where the dispute occurred, The communication language(s) of the involved parties. If you meet the required language and domain criteria, you may be assigned to cases from different countries — allowing you to expand your global professional experience. However, if you prefer to work only on cases located in your own country, you can adjust your preferences accordingly within your expert profile.

Yes, you can still receive assignments even if you don’t speak a foreign language. At Tenderely, all expert assignments are matched using an AI-driven system that takes your language proficiency into account. If you are only able to provide services in your native language, this preference is set in your profile, and you will only be assigned to disputes conducted in that language. This allows you to work on projects within your own country or between parties who speak the same language — without requiring any foreign language skills. As your language skills improve, you can update your profile to include additional languages, expanding your opportunities to participate in international projects.

At Tenderely, impartiality is a core principle for all experts. If you have had a previous professional relationship, personal connection, or any potential conflict of interest with one of the parties involved in a dispute, you are required to inform the platform immediately. When you receive a task notification and suspect any such connection: You may decline the assignment by selecting a "conflict of interest" as your reason. If needed, you can also provide a brief explanation to the platform’s support team for clarification. Such situations are not viewed negatively by the system. On the contrary, acting ethically and transparently contributes to maintaining the platform’s trust-based structure. Experts must refrain from accepting any assignment where impartiality could be compromised or a conflict of interest may arise.

For every dispute resolution task you undertake, the system monitors and periodically analyzes your performance based on the following key criteria: Timely Delivery Completion of reports and resolution within the expected time frame. Evaluation Quality Depth of analysis, consistency, and impartiality — assessed through feedback from both parties and the system. Communication & Collaboration Clarity, respectful language, and effectiveness in communication when requesting additional information from parties. Task Acceptance Rate Frequency of accepting assigned tasks (your level of active contribution). Ethical Compliance Adherence to principles of impartiality, confidentiality, and platform guidelines. All performance data is securely stored and accessible only by platform administrators. It is used solely to build an internal performance profile for each expert. Experts who consistently perform well and contribute regularly are given priority in future task assignments and may be offered additional benefits and opportunities over time.

No, there is no mandatory number of tasks you must complete to remain active on the platform. Tenderely evaluates expert contributions based on voluntary participation and professional availability. However, to ensure that the expert pool remains current, reliable, and accessible, the system periodically reviews expert activity levels. Accordingly: Experts who remain inactive or do not accept tasks for an extended period May be re-evaluated or placed in a lower priority tier. Activity is not only based on the number of completed tasks, but also on factors such as responsiveness to task notifications, up-to-date profile information, and communication responsiveness. By regularly accepting tasks or responding to system prompts, you improve your visibility and priority within the expert network.

Yes, in certain types of projects or disputes, multiple experts may be assigned to ensure a comprehensive and effective resolution process. This typically applies in situations such as: Projects requiring multidisciplinary assessments (e.g., both technical and legal analysis), Large-scale or complex disputes, Special cases where one of the parties requests it, or the platform determines that multiple expert opinions are necessary to ensure neutrality. In such scenarios, the system selects suitable experts and clearly defines their roles. Each expert: Conducts evaluations strictly within their area of expertise, May participate in limited collaborative sessions when necessary, But ultimately submits an independent technical report based on their findings. All communication, task coordination, and document access are managed through the platform. Experts do not have access to each other's personal information and only see content relevant to their assignment, as authorized by the platform. This structure promotes collaboration without compromising confidentiality, neutrality, or professionalism.

Yes, your area of expertise can be updated over time. Tenderely offers a flexible structure that supports the professional growth and evolving competencies of its experts. As a registered expert, you may update your profile to reflect changes such as: Obtaining new certifications or qualifications, Expanding your experience into new domains, Shifting into a different sector or specialization. All updates are subject to verification through the platform. Any newly added expertise must: Be supported with relevant documents, And, if necessary, be validated through internal assessments or reference checks. This process ensures that all expertise listed on the platform remains credible, up-to-date, and aligned with Tenderely’s high-quality standards. Updated expertise information is actively considered by our AI-powered task matching algorithm. As your competencies evolve over time, this ensures you are matched with more suitable and higher-impact projects aligned with your current skillset. To update your area of expertise, you can: Use the “Update My Expertise” section in your profile, or Contact our support team for assistance. Keeping your profile up to date increases your visibility within the platform and enhances your chances of being selected for projects that match your most recent qualifications.