Support & Training
1. Will I receive training before taking on tasks?
This AI-powered assistant is equipped with all the essential knowledge experts may require before or during a case assignment. Experts can:
Ask any questions regarding the process and receive instant answers,
Access up-to-date information on platform rules, reporting standards, communication protocols, and technical procedures in real time.
Additionally, once an assignment is made, the expert’s CRM dashboard includes:
Clear guidelines on communication with parties,
A step-by-step overview of the dispute resolution workflow,
Detailed content and formatting standards for report writing,
Ethical conduct and confidentiality principles.
Tenderely ensures that every expert can make independent, secure, and well-informed decisions, with reliable access to critical knowledge at all times.
2. What is the format of the resolution reports?
At Tenderely, expert-prepared resolution reports are submitted in accordance with a standardized format developed by the platform. This format ensures that all reports are consistent, clear, and auditable, regardless of the project or expert.
The standard report structure typically includes the following sections:
1. Report Title & Identification Details
– Project code, assignment date, and expert ID (Note: No personal information is shared)
2. Executive Summary
– A brief description of the dispute and a concise summary of the final outcome
3. Summary of Party Statements
– Objective summaries of both the complaint and the defense (automatically pre-classified by the system)
4. Technical & Contractual Review
– Analysis of submitted documents, contract clauses, implementation details, and any relevant site-related observations
5. Evaluation & Reasoned Conclusion
– The expert’s conclusions, supporting evidence, and the rationale behind the final judgment
6. Final Remarks & Recommendations
– Expert recommendations (if applicable) and a summary of the situation from both parties’ perspectives
7. Appendices & Supporting Documents
– Referenced contracts, visuals, technical drawings, and any other supplementary materials
Experts are encouraged to express their professional judgment freely, as long as they adhere to the structure. The AI assistant and an in-platform report preparation guide are available at all times to provide real-time support throughout the drafting process.
Tenderely places great importance on ensuring that all reports are transparent, impartial, and verifiable. The standardized format is a key part of this commitment and is fully integrated into the platform’s quality control protocols.
3. Is there a report template provided?
Yes. Tenderely provides each expert with a structured report template to help ensure all evaluations are clear, consistent, and meet the platform’s quality standards.
This template is designed to simplify the reporting process while giving you the flexibility to reflect your professional judgment.
✅ Mandatory Sections
Report Title and Assignment Code
Executive Summary
Summary of Party Statements
Technical and Contractual Review
Reasoned Conclusions and Evaluation
Final Remarks and Recommendations
Attachments (if applicable)
✅ What to Include in Each Section
Clear guidance on:
What to write,
How to structure your findings,
How to present evidence objectively.
For example:
In the technical section, only evidence-based analysis should be provided.
Party statements must be presented without bias or interpretation.
Conclusions should be supported by concrete references.
✅ Neutrality & Tone of Language
Avoid subjective phrases like “One party is right because…”
Instead, use clear, professional phrasing such as:
“Based on the submitted documentation, the following was observed…”
Keep the tone neutral, objective, and respectful at all times.
✅ How to Access the Template
Once a task is assigned to you, the official report template becomes available in your CRM dashboard.
You may also receive real-time guidance from our AI assistant on how to fill in each section, step-by-step.
4. How can I access training materials when needed?
At Tenderely, we provide a comprehensive knowledge base to ensure that experts can easily access the information and support they need at every stage of the process.
You can access training and guidance materials through the following resources:
1. AI-Powered Assistant
All experts on the platform have access to our advanced AI assistant, which offers instant guidance and learning support.
At any time, you can chat with the assistant to learn about:
Step-by-step task procedures
Reporting standards and expectations
Ethical guidelines
Answers to frequently asked questions
2. In-Task CRM Resources
When a task is assigned, your expert CRM panel will display all project-specific instructions, sample documents, and relevant guides — automatically and clearly organized.
3. Knowledge Base / Help Center
Our Knowledge Center contains up-to-date materials covering topics such as:
Report templates and examples
Communication guidelines
Common case scenarios
You can access these materials anytime, whether you're preparing for a task or need clarification during the process.
Unlike traditional training systems, Tenderely’s learning infrastructure is designed to give you on-demand access to the right information at the right time — so you can work confidently without delay.
5. How can I reach the support team if I need help?
At Tenderely, we are committed to providing fast and solution-oriented support at every stage of your journey. Our experienced support team is here to assist you whenever needed.
You can reach the support team through the following methods:
1. In-Platform Support Request Form
From your expert panel, simply click on the “Create Support Request” section to:
Select a topic,
Submit a detailed explanation of your issue,
Attach any relevant files, and
Track the status of your request.
2. AI Assistant Guidance
Start by speaking with our AI-powered assistant for quick guidance and step-by-step help.
If your issue cannot be resolved through the assistant, you’ll be automatically redirected to the appropriate human support channel.
Tenderely offers a multi-channel support system to address all technical, administrative, or content-related questions you may encounter.
You’re free to choose the support method that suits you best — we’re here to help!