Assignment & Workflow
1. How are assignments given to experts?
At this stage, the AI assistant is activated to initiate the process. It communicates with both parties to gather detailed information regarding the complaint and the response. Once all relevant data is collected, the system scans the expert pool to identify the most suitable resolution expert based on the following criteria:
Required area of technical expertise
Project location (country and city)
Preferred communication language of the parties
A task notification is then sent to the selected expert via the “Tenderely Expert” mobile application, which is used exclusively by verified experts.
If the expert accepts the task, they are officially assigned to the case and the technical evaluation process begins. If the expert is unavailable or declines the assignment, the AI system automatically continues the search and offers the task to the next most suitable expert.
This ensures that each dispute is matched with the right professional efficiently and transparently.
2. Can I work on multiple disputes at the same time?
At Tenderely, a carefully designed assignment system is in place to ensure that expert workloads are managed efficiently and fairly.
The system prioritizes experts who are not currently assigned to an active dispute resolution process, allowing each expert to dedicate the necessary time and attention to a single case.
However, if all available experts are already engaged when a new dispute arises, the case is moved to the project task pool. In this scenario, the project is made visible to eligible experts, and the first expert to express interest and accept the task is assigned to the case.
While an expert may occasionally take on more than one case at a time, the system is designed to ensure that, whenever possible, each expert is actively involved in only one dispute at a time.
This structure helps maintain both expert performance quality and the integrity of the resolution process for all parties involved.
3. Will there be any penalty if I decline a task?
No, declining a task does not result in any loss of rights or penalties. Experts have full discretion to evaluate each assignment based on their availability, schedule, and area of interest.
However, Tenderely’s AI-powered task assignment system is designed to ensure a balanced distribution of workload and the timely resolution of open disputes. To achieve this, the system uses a prioritization algorithm that tends to offer new assignments to experts who have previously accepted tasks or contributed consistently to the platform.
As a result, experts who frequently decline task notifications may be passively deprioritized in future assignment rounds. This is not a punishment — it is simply part of the platform’s time-sensitive, solution-oriented logic.
At Tenderely, we fully support expert participation on a voluntary basis, while also maintaining the efficiency and responsiveness necessary to manage cases awaiting resolution.
4. What is the average time and workload per assignment?
At Tenderely, the duration and workload of assigned tasks vary significantly depending on the nature and complexity of the dispute.
Since each case differs in terms of project type, technical requirements, level of documentation, and the depth of analysis needed, it is not possible to define a fixed timeframe for resolution.
In some cases, the issue is clear and well-documented, requiring only a preliminary technical review. Such cases may be resolved within 1 to 2 days. However, for more complex projects, the expert may need to conduct a detailed review of documents, perform technical evaluations, communicate with the parties, and prepare a final resolution report. In such situations, a timeframe of 15 to 30 days may be necessary.
The system shares key project details and an estimated timeframe with the expert in each task notification. Based on this information, the expert can decide whether to accept the assignment — entirely at their own discretion.
At Tenderely, we do not expect our experts to follow a one-size-fits-all approach. Instead, we encourage them to provide a flexible and professional evaluation process tailored to the specific needs of each project.
5. How much information will I receive about the project and parties?
Experts are granted access to comprehensive and systematically organized information about the project they are assigned to evaluate.
When a dispute resolution process is initiated, the AI-powered assistant gathers the complainant’s statements and the respondent’s defense in a structured digital format. These inputs are then categorized and organized by the AI and made available to the assigned expert through their CRM dashboard.
Once an expert accepts the task, they can:
Review all complaints and responses in detail,
Access all documents uploaded by the parties, such as contracts, specifications, project visuals, and other relevant materials,
View the complete written communication that has occurred between the parties via the platform.
All of this data is provided to ensure the expert can conduct a neutral and technically sound assessment.
If the expert finds that the available information is insufficient, they may request additional details via the CRM's built-in messaging system. This messaging tool is specifically designed to prevent direct personal contact between experts and parties:
Only the expert’s name is visible; no personal details such as email, phone number, or profile information are ever shared.
Likewise, experts cannot see any identifying information about the parties, such as company names, individual names, or contact information.
This structure ensures the highest level of privacy and safety for both experts and platform users.
For the full set of ethical guidelines and confidentiality terms experts are expected to follow during the evaluation process, please [click here – link to be provided later].
6. Will my personal information be shared with the parties?
No, your personal information is never shared with the parties involved.
At Tenderely, protecting the privacy and security of our experts is a top priority. Throughout the dispute resolution process, experts are identified only by name, and all communication with the parties is conducted via a secure, AI-supported messaging system.
During this process:
Your email address, phone number, platform profile, or any other personally identifiable information is never disclosed to the parties.
Likewise, experts do not have access to any company names, individual identities, or contact information of the parties involved.
All interactions between experts and parties are limited to project-related data, documents, and technical content, and are conducted within a monitored system framework. This ensures a neutral and secure working environment at every stage.
7. Can I only work on cases in my country?
No, you are not limited to disputes within your own country.
Tenderely operates on a global scale and offers experts the opportunity to participate in international cases based on their language proficiency, area of expertise, and technical compatibility.
When a new dispute arises, our AI-driven assignment system considers:
Your specific area of technical expertise,
The country and city where the dispute occurred,
The communication language(s) of the involved parties.
If you meet the required language and domain criteria, you may be assigned to cases from different countries — allowing you to expand your global professional experience.
However, if you prefer to work only on cases located in your own country, you can adjust your preferences accordingly within your expert profile.
8. Can I participate without knowing a foreign language?
Yes, you can still receive assignments even if you don’t speak a foreign language.
At Tenderely, all expert assignments are matched using an AI-driven system that takes your language proficiency into account.
If you are only able to provide services in your native language, this preference is set in your profile, and you will only be assigned to disputes conducted in that language. This allows you to work on projects within your own country or between parties who speak the same language — without requiring any foreign language skills.
As your language skills improve, you can update your profile to include additional languages, expanding your opportunities to participate in international projects.
9. What should I do if I already have a connection with one of the parties?
At Tenderely, impartiality is a core principle for all experts.
If you have had a previous professional relationship, personal connection, or any potential conflict of interest with one of the parties involved in a dispute, you are required to inform the platform immediately.
When you receive a task notification and suspect any such connection:
You may decline the assignment by selecting a "conflict of interest" as your reason.
If needed, you can also provide a brief explanation to the platform’s support team for clarification.
Such situations are not viewed negatively by the system. On the contrary, acting ethically and transparently contributes to maintaining the platform’s trust-based structure.
Experts must refrain from accepting any assignment where impartiality could be compromised or a conflict of interest may arise.